When is a payment put on a statement?

The process differs depending on the payment method used when making the payment.

iDEAL, SOFORT Banking, Credit card, EPS

All payments that have status description = success in Portal will be put on the statement. At that moment, we change the status description to Settled S(statement number).

Payments get status description = success when we receive the money from a customer in our bank account. How long this takes, differs per payment method. Payments that use the payment method iDEAL will always be put on the next statement.

Bancontact payments

Contact us for more information.

PayPal payments

We don't collect at Paypal. The successful payments for which the customer used PayPal will always be put on the next statement. In this situation, we will change the status description to Cleared S(statement number).