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ICEPAY doesn't collect for PayPal. If you want to refund transactions that have been processed through PayPal, make sure to have enough balance on your PayPal account.


My refund via PayPal is unsuccessful, what should I do?

We can check for you if there is an error code, this would likely be Error code 10009. There are a few causes for the refund to fail. The two most likely options are:

  • Your Paypal balance has insufficient funds to cover the amount of the refund. In this case, make sure to add more funds to your PayPal balance or authorise PayPal to withdraw funds from another bank account.
  • You have an unverified/no bank account associated with your PayPal account. In this case, make sure to add and verify your bank account in your PayPal account.

If the issue is neither of the two options above, contact us and we will help you resolve the issue.