Holdbacks

We apply holdbacks to certain types of transactions. As the name suggests, a part of the money involved in such a transaction is held back for a fixed period of time. When the holdback period is over, this part will be paid. The agreed holdback period starts when a transaction is added to a statement.

This influences your statements
On transaction level, we show the first statement, because the other part is no longer linked to the original transaction after withholding the holdback.

To which payment methods do we apply holdbacks?

Cards & Direct debit

What happens to my holdback if I leave ICEPAY?

The holdback will be paid only when the holdback period has ended, as chargeback can still happen in the meantime.

Is it possible to use a security deposit instead of a holdback?

Yes, contact ICEPAY