Holdbacks

We apply holdbacks to certain types of payments. As the name suggests, a part of the money involved in such a payment is held back for a fixed period of time. When the holdback period is over, this part will be paid. The agreed holdback period starts when a payment is added to a statement.

This influences your statements
On payment level, we show the first statement, because the other part is no longer linked to the original payment after withholding the holdback.

To which payment methods do we apply holdbacks?

Cards & Direct debit

What happens to my holdback if I leave ICEPAY?

The holdback will be paid only when the holdback period has ended, as chargeback can still happen in the meantime.

Is it possible to use a security deposit instead of a holdback?

Yes, contact ICEPAY