Statements
Statements are generated under the following circumstances:
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Payouts by ICEPAY
A statement is created whenever ICEPAY initiates a payout. This statement provides a detailed breakdown of the transactions included in the payout. -
Administrative Month Closure by ICEPAY
At the end of each month, ICEPAY administratively closes the month and generates a statement. This statement has a negative invoice amount. -
Ad-hoc Statements
In certain situations, ICEPAY may generate a statement outside the regular payout or month-end closure.
Where to find your statements
Statements can be found in the ICEPAY Portal by going to Statements.
- Statements: Here you can find all the statements that have been generated.
- Statements > Statement: Detailed view of the statement.
- Statements > Download PDF: Download the statement as a PDF file.
- Statements > Export payments: Export all the payments included in the statement in CSV format.
Statement structure
The following components can be included in a statement:
Total processed turnover
Here you can find the total processed turnover for each payment method. In the turnover specifications on your statement you can find further details about the turnover.
Holdback
See holdback for more information about holdbacks.
Holdback current period
This is a negative amount on your statement, this will be not be paid out in the current period(held back). See holdback specifications on your statement for more details.
Holdback available for payout
This is the total amount that was held back in the previous period and is now available for payout.
Invoices
These are costs that are charged by ICEPAY. For more information go to our separate Invoices page.
Corrections
Corrections made by ICEPAY. For example if incorrect invoiced fees are charged, or transaction that have not been paid out due to incorrect settings.
Balance carried forward
Transfers that could not be debited/credited in this period, so they are carried forward to the next period. For example if not enough funds are available on your bank account. Or the bank account the payout was done to is not valid.
Additional information
The amount that we transfer will always be lower than the sum of the transactions on a statement. The amount on the statement will always match the amount of the payout.
ICEPAY costs consist of yearly, monthly and transaction costs. The transaction costs are charged monthly. In the case of a more frequent payout frequency there will be statements without ICEPAY costs.