Invoices
Each month, ICEPAY creates an invoice for your ICEPAY Account. This includes the costs for the payment methods you have used.
Structure
Invoices are structured as follows:
| Invoice item | Details |
|---|---|
| Products and services | Base products and services provided by ICEPAY. |
| Transaction costs | The costs for each transaction, this can be a flat rate or structured into brackets. |
| Payment method costs | Costs that are created by using a specific payment method. e.g. dispute costs |
| Additional services | Additional services not included by default. |
| Additional payment method costs (e.g credit card) |
Additional fees for using a specific payment method. |
| non-euro costs | Costs that are not in euros. |
If a category is not applicable to your account, it will not be included in the invoice.
Get your invoice
- Login on the ICEPAY Portal
- Go to Invoices. Select PDF download option to download the invoice as a PDF.
- Select an Invoice for further details. This also includes the PDF download option.
Paying your invoice
By default, invoices are deducted from your statement
This can be seen on your statement as a negative amount under Invoices.
Separate invoice and statement
For some ICEPAY Accounts we are able to separate the invoice from the statement. This means that the invoice amount will not be deducted from the statement.
The total amount of all the payments processed, and the funds transferred to the bank account set in your ICEPAY Account will be the same. ICEPAY will send the invoice separately.
Contact us to see if this method is applicable to your account.
When are invoices created?
Invoices are created at the end of each month and can be seen on the first statement that follows. The specific date is dependent on the frequency you have chosen for your payouts.
This means the first payout of the month will have a different amount than the total amount of the payments in this period.