Payouts

Funds received by ICEPAY are paid out based on the payout frequency set on your account.
This process is referred to as a Payout.

For a detailed breakdown of your payouts, you can refer to your statement

Payout Process

The payout process is a two-step process:

1. Collection of Settled Payments
   Based on the payout frequency set on your account, we collect all the payments that have been settled during that period. A payment is considered settled when ICEPAY has received the funds. The settlement process varies for each payment method used.

2. Creation of a Transfer
   Once all the settled payments for the period have been collected, we create a Transfer. This is the actual transfer of funds from ICEPAY to the bank account set on your ICEPAY Account.

Payout frequency

Payouts are done periodically, depending on the frequency you have chosen.
Below you can see which payments, if they are settled, will be included.

Frequency	Payments included: From - Until	Payout
Monthly	Previous month	First work day of the month
Biweekly	Monday - Sunday	Tuesday(every other week)
Weekly	Monday - Sunday	Tuesday
Two times a week	Monday - Wednesday Thursday - Sunday	Friday Tuesday
Daily	Friday - Saturday Sunday - Monday Tuesday Wednesday Thursday	Monday Tuesday Wednesday Thursday Friday

Contact us if you wish to change the frequency for your ICEPAY Account

Where can I see my transfers?

All transfers can be found in the ICEPAY Portal under Transfers.
Each transfer has a statement that can be downloaded for further details. On the Transfers page, a link to the corresponding Statement can be found.

If you already have a transfer code, you can change the code from T12345 to S12345 to easily find the corresponding statement.

Can I change my bank account?

Yes, this can be done in the ICEPAY Portal in the menu Documents > Bank statement.

We only make payments to bank accounts that are registered under the name of the company linked to the ICEPAY Account.