Visa & Mastercard
Visa and Mastercard are globally recognized credit and debit card payment methods, accepted by millions of merchants worldwide. They offer customers a secure and convenient way to make purchases, whether online or in-store. With robust fraud protection and the ability to pay in multiple currencies, Visa and Mastercard drive high conversion rates and are trusted by both consumers and businesses across the globe. Their widespread acceptance makes them essential payment options for any business aiming to reach a global audience.
| Detail | |
|---|---|
| Payment Currencies | Overview Visa Overview Mastercard Contact us to use currencies other than the default supported currencies By default, the conversion is handled by Visa & Mastercard. |
| Countries | Worldwide |
| Payment Page | ICEPAY Payment Page |
| Refunds | Yes Card payments are refunded through PAN |
| Activation | Contact ICEPAY |
| Logo | Download Visa Download Mastercard |
What is a Dispute?
A cardholder can dispute a credit card transaction.
In order to do so, the card holder needs to open a dispute with the card issuer. This is possible until 180 days after the transaction.
Chargeback
The issuer can decide to initiate a chargeback as a result of the dispute notification.
The issuer will cancel the debit for the cardholder and notify the credit card scheme (Visa or Mastercard).
The scheme will claim the amount from ICEPAY.
You can choose to defend a chargeback. ICEPAY will advise you in this situation.
See your ongoing disputes
Follow the steps below:
- Log into the ICEPAY Portal
- Go to Disputes -> Click on Dispute Reference to see the details.
You will receive an e-mail when a dispute has been opened for one of your transactions.
Don't click on any buttons within a dispute without discussing with ICEPAY first.
Can I see why a card payment failed?
Yes you can. In the Portal, you can see common credit card errors.
Contact us if you wish more detailed information.
Can my customers pay with co-branded cards such as Cartes Bancaires?
Yes they can!
Based on the locale of the browser we show the correct logo of the co-branded card on our ICEPAY Checkout & Payment Page