We apply holdbacks to certain types of transactions. This is meant to cover risks. As the name suggests, a part of the money involved in such a transaction is held back for a fixed period of time. When the holdback period is over, this part will be paid. The agreed holdback period starts when a transaction is added to a statement.
This influences your statements. On transaction level, we show the first statement, because the other part is no longer linked to the original transaction after withholding the holdback.
Q: To which payment methods do we apply holdbacks?
A: To credit card and direct debit.
Q: When will my holdback be paid?
A: When the holdback period has ended by using a so-called "rolling reserve".
Q: Can my holdback percentage or period be adjusted?
A: We can adjust it in consultation. Contact us about any changes you'd like to make.
Q: What happens to my holdback if I leave ICEPAY?
A: The holdback will be paid only when the holdback period has ended, as chargeback can still happen in the meantime.