Unmatched

It's possible that ICEPAY receives funds that can not be linked to a payment. This can happen when a consumer deposits money to ICEPAY without an existing transaction, or when the consumer adds a wrong description to the payment.

In most cases ICEPAY will refund the money back within 5 working days of receiving the funds. See table below for more information.

Payment method	Description of situation	What to do?
Wire transfer	Consumer deposits a wrong amount	Large amounts(€1500+), Contact us . Smaller amounts are refunded within 5 days.
Wire transfer	Consumer adds a wrong description	ICEPAY will try to match, if that's unsuccessful, we will refund within 5 working days
Wire transfer	Consument deposits money to ICEPAY directly without an existing transaction	Large amounts(€1500+), Contact us . Smaller amounts are refunded within 5 days.
Giropay & iDEAL	Acquirer sends back an error message but the money has been transferred to ICEPAY	ICEPAY will refund automatically within 5 working days