It's possible that ICEPAY receives an amount of money that can't be linked to a transaction. We will explain more about it on this page.

Payment method Description of situation What to do?
Wire transfer Consumer deposits a wrong amount Contact us
Wire transfer Consumer adds a wrong description ICEPAY will try to match, if that's unsuccessful, we will refund within 5 working days
Giropay & iDEAL Acquirer sends back an error message but the money has been transferred to ICEPAY ICEPAY will refund automatically within 5 working days
- Consument deposits money to ICEPAY without an existing transaction Contact us