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PayPal

PayPal is a globally recognized online payment method that allows customers to make fast, secure payments without sharing their financial details. With over 400 million active users, PayPal offers a seamless checkout experience across various devices, boosting conversion rates for merchants. It supports multiple currencies and is trusted by consumers and businesses worldwide, making it an essential payment option for any online store looking to reach a broad, international audience.

Detail
Currencies Euro
Contact us at info@icepay.com for setting up or receiving payments in currencies other than euros.
Countries Worldwide
Payment Page PayPal Payment Page
Refunds Yes
PayPal payments are refunded through PayPal.
Activation Contact ICEPAY
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ICEPAY doesn't collect funds for PayPal payments.

My refund via PayPal is unsuccessful, what should I do?

There are a few causes for the refund to fail. The two most likely options are:

  • Your Paypal balance has insufficient funds to cover the amount of the refund. In this case, make sure to add more funds to your PayPal balance or authorise PayPal to withdraw funds from another bank account.
  • You have an unverified/no bank account associated with your PayPal account. In this case, make sure to add and verify your bank account in your PayPal account.

We can check for you if there is an error code, this would likely be Error code 10009
If the issue is neither of the two options above, Contact ICEPAY for help.

How to configure your PayPal account
  1. Log in to your PayPal account and go to Settings. You can also go directly to: https://www.paypal.com/businessprofile/settings
  2. Click on Selling Tools or Selling Preferences
  3. Click Update next to the API Access section
  4. Click on Grant API Permission
  5. You will now need to enter a Third Party Permission Username. Enter: escrow_api1.icepay.eu
  6. Next, you need to enable a number of permissions. Enable the following permissions:
    • Use Express Checkout to process payments
    • Issue a refund for a specific transaction
    • Authorize and capture your PayPal transactions
    • Obtain information about a single transaction
    • Accept or deny a pending transaction
    • Issue a refund for any prior transaction
  7. Then click on Add
  8. Once everything is set up, please contact us at info@icepay.com. Provide us with the email address you use to log in to your PayPal account.